Other Problems Troubleshooting and Support The following issues are not specific to a particular area of the application. Browser Displays a Message That WebAssign is Not SupportedIf you sign in to WebAssign from a browser version or system that is not explicitly supported by WebAssign, a message is displayed. Content Security WarningYour browser displays a warning that a page in WebAssign contains mixed content or content that is not encrypted or secure. In addition, some content in the page might not be displayed. Resource Links Don't WorkWhen you click a link in Instructor Resource Center, nothing happens. Problems Working on iPadMost WebAssign tools are enabled for use on iPad®, allowing students to complete many assignments using Safari® on iPad®. But there are some known issues for students using an iPad®. Can't Upload a FileWhen trying to upload a file, an error message is displayed. Can't View Data for Archived SectionYou can't view student responses, question scores, or log data, or you can't change section dates, GradeBook settings, or scores, for a section that ended more than six years ago. Have to Enter a VitalSource Password to Open eBookWhen trying to open an eBook, you are asked to enter your VitalSource password. Chromebook ProblemsWebAssign might not work correctly on devices running Chrome OS (Chromebooks). Purchased With the Wrong AccountWhen you purchase access for WebAssign and sign in you see a message that you have not purchased access yet. Lost or Damaged Access CodeThe access code on a physical access card is not readable after scratching off the film covering the code or is lost. Object Disappears from Graphing ToolYour object disappears from the graphing tool while you're trying to graph it. Multiple eBook LinksYour dashboard shows multiple links for the same eBook. Can't Copy Section ScheduleWhen you try to copy a section schedule to an existing section in the same course, the section you want to copy to is not available.