The access code on a physical access card is not readable after scratching off the film covering the code or is lost.
Students
- Take a photo of your access card and your receipt or proof of purchase.
-
Open a support case.
- United States
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- 1-800-354-9706
- Africa, Europe, and the Middle East
-
- support.cengage.com
- +441264 342932
- Asia
- cengageasia.com/contact-us
- Australia
-
- https://cengage.com.au/contact-us
- [email protected]
- 1300 790 853
- New Zealand
-
- https://cengage.com.au/contact-us
- [email protected]
- 0800 449 725
- Canada
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- (800) 310-5661 (M–F 9 AM to 5 PM EST)
- India
-
- https://www.cengage.co.in/Contact_Us
- [email protected]
- 0120 684 1300
- International Customer Support (8 AM – 6 PM EST)
- 1-800-599-3663 or 1-859-657-4786
- [email protected]
- Latin America
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- [email protected]
- Support hours: Monday–Friday; 5 AM–7 PM CST (Mexico City Time)
- Languages: Spanish, English, Portuguese
- Argentina
- 0800-444-CENGAGE (2364243) option 8
- Brazil
-
- [email protected]
- 0800-CENGAGE (23642438) option 8
- Colombia
- 01800-01-CENGAGE (2364243) option 3
- Mexico
- 01800-CENGAGE (2364243) option 8
Attach photos of your access card and receipt.
Bookstores
Bookstores or resellers of access cards should contact [email protected] to report a problem with access cards.