NGLSync Troubleshooting Troubleshooting and Support Sometimes problems can occur when managing your WebAssign courses through NGLSync. Account Verification Pending (K-12 Using NGLSync)You can't access your courses or materials and your NGLSync dashboard shows the error message: To access courses and materials, finish providing documentation to verify your status as an instructor. Google Classroom TroubleshootingSometimes problems can occur when syncing your course with Google Classroom. Student ID Number Already UsedWhen you try to create a student account, you are told the student's number is already in use. If the student tries to create their own account, they are told they already have an account.