Score/GradeBook Problems Troubleshooting and Support Sometimes, problems can happen with assignment scores or the WebAssign GradeBook. Incorrect ScoringIf you think your answer was scored incorrectly, use this checklist to rule out some common problems before reporting the question to customer support. Can't Download Student Scores or ResponsesWhen trying to download student scores, grades, or responses, An error occurred while processing your request is displayed. Missing Non-WebAssign ScoresAfter you upload or manually enter GradeBook data for assignments done outside of WebAssign, the GradeBook is missing scores. More information Brightspace Problems Canvas Problems Moodle Problems Sakai Problems